Shipments and returns
Your pack shipment
For every order, the user will be the one to be charged with the shipping costs, unless the particular purchase is part of a special offer. Our company cooperates with one shipping company: ELTA – Hellenic Post. Shipping costs vary depending on the place of delivery, the size and weight of the product and the delivery time desired by the user. Along with the e-mail confirming the success of the order placement, the user will also be informed about his/her shipping costs. An order cancellation will only be accepted if the product has not yet been received by the shipping company and if 48 hours have not yet passed since placing the order.
Elta Courier: The shipping cost about EU Countries starts from EUR 25 (first kg) and the amount varies depending on the weight of the products.
EU Countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, UK, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Malta, the Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland and EU Cyprus, as well as Luxembourg, Switzerland, Iceland, Norway.
Upon receipt of the order confirmation message, the user will be informed about the approximate delivery time of the product, which may change depending on the circumstances. (Attention: For orders shipped to inaccessible areas, the user will be required to receive the package from the nearest branch of the shipping company). In case of any changes to the delivery time or in case of delay, regardless of the reason why it was caused, the sales and service department of our company will inform the user of the new delivery time by any means of communication he/she has chosen while filling in the order form, be it by telephone, fax or e-mail. The user should pay attention when completing the order form to fill in the correct address where the product is to be sent. Our company bears no responsibility in case a package is delivered to a wrong address indicated by the user. Conversely, if due to our own mistake a product is shipped to the wrong address and the user does not receive the product even though he has submitted the payment, the company will fully reimburse the cost.
The products will be delivered to the user always accompanied by a receipt. The ownership of the product is transferred after full payment, while the risk passes on delivery.
RETURN POLICY: The user has the right to return the products purchased with no extra charges and without having to state the reason for wishing to return them. Returns are accepted only within fourteen (14) calendar days from the date the user received the order. The user will only be charged with the shipping costs to return the package.
Returns are accepted only if the items purchased are in the same condition in which they were received. They should still be sealed and the packaging should not be damaged. The receipt or invoice of the purchase will also need to be returned. If the user wishes to return products purchased through our site, we should be notified via an e-mail with subject “Withdrawal Request” sent to our e-mail address (firstname.lastname@example.org), stating the date, purchase invoice number and always within the 14-day period. After the user receives a written return authorization
from the company, he/she should send the products to the following address: Aspriter.gr, Magnisias 14B, GR-14232 Athens. In case of order cancellation, our company will offer a full refund, after consulting with the user.
It is advisable that the user carefully checks the condition of the products and packaging at the time of delivery, making sure they are intact, in order to detect any obvious defects (e.g. broken goods, etc.). If he/she detects such a defect, he/she must contact the company immediately after delivery, preferably on the same day or the next working day on the following phone number:
+30 215 215 21 65 (business hours) or via e-mail at: email@example.com
The provisions of the Civil Code cover any cases of defects or deficiencies or lack of the agreed properties of the sold goods. In order for a property to be mutually agreed upon, it should be identified as such in writing by both parties.
In case you wish to return your purchase and, depending on how you chose to pay for your order and the way it will be returned, the refund will be deposited within thirty (30) calendar days starting from the date we receive the products.
DELAYED DELIVERY: Our company is not to be held liable for any delays (including product delivery) that cannot be attributed to our own mistake or was caused by unpredicted events and circumstances. In such a situation, the company will be entitled to an extension of the time needed for carrying out the order or/and the delivery of the products. If the duration of such a delay exceeds the 2-month mark, this Agreement may be terminated by either party with no compensation. All terms of this agreement are equally essential.
Failure to pursue the implementation of any provisions herein or failure to exercise a relevant right shall not be construed as a waiver of the right to pursue such an implementation of the aforementioned or other provisions or as a waiver of any other rights.
This agreement shall be governed by and interpreted in accordance with the Greek Law. Resolving any dispute that may arise out of or in connection to this agreement is the sole responsibility of the Court of Athens.